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Medway Fair Trader Scheme is a Medway Trading Standards Service initiative. The aim of the scheme is to improve business standards and increase customer confidence in member businesses. Approved businesses have agreed to abide by the terms and conditions of the scheme and have been checked by Trading Standards to ensure compliance.

Each year Medway Council's Trading Standards Service receives in the region of six thousand complaints about businesses in the Medway area. By far the highest proportion of these businesses associated with home improvements.

This scheme is a positive move to improve the way in which traders deal with consumers. There is no place in it for rogue traders who do not care for customer satisfaction or compliance with the law.

What is in it for you the Consumer?

Consumers can check with Trading Standards to see which businesses are members of the scheme before purchasing goods or services.
The scheme is voluntary. By joining the scheme businesses are demonstrating a commitment to customer care and fair-trading.

Trading Standards will continue to work closely with scheme members, and will carry out monitoring exercises to help make sure high standards are maintained.

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